General FAQ's

Will my medical insurance pay for lab testing?

We offer two types of lab testing:

1. Regular labs which are ordered through LabCorp/ Quest / CPL labs. You will be referred to one of their local locations for blood draw or to submit urine or stool specimens. These labs will file a claim with your insurance company. The amount covered is dependent on your specific medical insurance plan. The feedback we have gotten is that these labs are generally 100% covered.

2. Functional Labs are ordered through a variety of Speciality Labs which test for things such as food sensitivities, nutritional status, detoxification status, GI digestion and absorption, heavy metal toxicity, genetics and hormone metabolites. These labs may not covered by your insurance company. However you can use funds from a HSA to cover the costs of these tests. Also many of these labs have a Pay Assured plan where you pay a small fee upfront and the rest they bill to your insurance. We urge you to call your health insurance before making your initial appointment with Dr. Ghei and confirm your out-of-network lab coverage.

What's the procedure before seeing Dr. Ghei?

You contact the office and make an appointment for a consult with Dr. Ghei. We then send you via our private portal, a PDF of the Initial Patient Visit Intake Forms which you would fill out in their entirety (please keep aside about 1-2 hours to read carefully and fill out the forms). After completion you can upload the forms to our portal.

When do I return my Initial Patient Visit Intake Form?

Please remember to get the form back to us on the portal at least 7 business days before your scheduled appointment, so Dr. Ghei has a chance to review it before your visit.

It takes Dr. Ghei anywhere between 30 minute to 1 hour to review this extensive form and she likes to review it prior to the appointment so she can assess your particular needs better and also, so that she does not have to charge you for the time needed to review the information during your actual visit with her. If you are not able to get the form back to us in time, we will either have to reschedule your appointment for a later date or Dr. Ghei will have to use up to 30 -45 minutes of your actual consultation time to review the intake form at which point you will be charged for the time.

What's on the Patient Intake Form?

Further details on some other office procedures are accompanying the intake form. Please read them carefully to avoid any confusion during your visits.

Do I still need my Primary Care Provider?

Dr. Ghei can handle most of your primary care needs, however one of the prerequisites to becoming a patient of Dr. Ghei is that you please keep up your very important relationship with your Primary Care Provider (PCP) for Routine Screening and Yearly Health Maintenance Exams and also for any emergencies which may need urgent medical attention or even hospitalization. Please run all treatment recommended by Dr. Manisha Ghei by your PCP before implementing.

What about an emergency?

Our office does not cater to medical emergencies. The office checks and responds to messages only during business hours. We are a small low volume virtual integrative medicine practice that takes pride in personalized and careful attention to our patients on the day of their appointment and we may not pick up the phone if we are with our patients. Please leave a detailed message and someone will call you as soon as possible. Emails can take up to 3-5 business days to respond to as we are with patients most of the day.

For emergencies please call 911 first and then your primary care physician.

Do your see pediatric patients?

We do not accept pediatric patients, only patients 16 years old and above.

What kind of a practice are you?

We are a virtual telemedicine Integrative & Functional medicine practice accepting Texas residents as new patients.

Do you accept Medical Insurance?

Please note that we do not accept any medical health insurance.
Once you establish a doctor-patient relationship with Dr. Ghei, our office will provide you with the completed Super-bill, upon request, with all the necessary information and CPT & ICD-9 Codes ( ie, Procedure & Diagnosis Codes) needed for you to file to your insurance for reimbursement for our services.

NO SUPERBILL WILL BE PROVIDED FOR MEDICARE PATIENTS

We encourage you to call your health insurance before making your appointment with Dr. Ghei and confirm your Out of Network coverage for medical consultation visit.

How do I make an appointment?

Message us from the Contact Us page of the website. In your message please include the reason for your needing this consultation and your preference ( phone or video)

What is your cancellation/refund policy?

For any kind of virtual consults with Dr. Ghei, we require an appointment hold fee upon the time of booking your appointment. Due to the nature of our services, the administrative process by our office staff begins as soon as you agree to become a patient and have accepted a given appointment date and time. At this time you will be charged a non-refundable appointment hold-fee of $300. For this reason, all sales are final.

Please reschedule your appointment if it is needed for any reason before 72 hours of your appointment date and time to avoid a rescheduling fee of 50% of your scheduled consultation charge.

Ayurvedic Mind-Body FAQ's

What type of medical issues or conditions could benefit from this type of consultation?

During a consultation Dr. Ghei addresses the root cause of the issue instead of the particular diagnosis or medical condition. Although symptoms and diagnosis are discussed and important for the physician to be aware of, the Ayurvedic framework approaches medicine in a unique, personalized way. Because of this, consultations are beneficial for a wide variety of issues and conditions including: digestive disorders, insomnia, mood disturbances such as anxiety and depression, hypertension, weight issues, memory and concentration.

Is it considered a doctor’s appointment since I am not there in person?

What type of appointment is this?

This appointment will empower you with lifestyle recommendations from an experienced medical physician based upon your medical history, dosha imbalance and wellness goals. The consultation takes all of you into consideration, using a holistic approach within an Ayurvedic framework to provide you with mental, physical and spiritual guidance.